What email address do you use for your discourse site?

Community Building

AI-generated summary

@tobiaseigen sought advice on choosing an email address for a Discourse site. They decided to use community@foo.org for sending notification emails, and also set up an account with this address to receive helpdesk-type correspondence. tobiaseigen also uses a discourse@foo.org mailbox for mailing lists and forum replies, but considers using the same address for notification emails. Four years later, tobiaseigen reported that their setup works well, and they’ve since started replying to messages via Discourse PM, creating staged users when necessary, and using a helpdesk group and ticket tags for follow-up.

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I am debating which email address to use for my discourse site and would like to understand a bit better how this is intended to be used and what others are doing.

The domain of my discourse is eg http://community.foo.org and so it seems sensible to use comunity@foo.org as the email to send all discourse email from. But that email address does not exist already - should it be set up as an alias of another commonly used role mailbox like info@foo.org or foo@foo.org?

I have set up google apps with discourse@foo.org as the mailbox that all mailing lists and forum replies are sent to, which is working correctly. Should this instead be e.g. community@foo.org and be the same address configured for notification emails?

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It’s been 4 years, @tobiaseigen, do you have any feedbacks?

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I set up my site’s email addresses pretty much as described above and it seems fine. There is an account at community@foo.org which is used to receive all sorts of helpdesk type correspondence, also from mailchimp mailings and the like. I like to handle it all manually.

The one innovation recently has been to stop replying to any messages I receive there directly by email.. I now reply to all messages via discourse PM, creating staged users when the user does not exist already in discourse. I include a helpdesk group to make sure appropriate staff have access and can help with follow-up, and use ticket tags.

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