Often there will be a thread with 50+ posts about a newly-introduced bug on our platform and we want to let users know we are working on it. If we just add it as a normal post, it can quickly be drowned out by other replies. We can mark it as the “solution” to pin it to the OP, but this is hacking a feature to do something it wasn’t intended, and misleads users who see the solved checkmark into thinking the issue is resolved. We could alternatively edit the OP to something like:
Edit: This is being looked into by engineers [quote]
but some users don’t like their posts being edited.
What is the ideal way to handle this?