Every now and then, I get a complain from my users that password reset link is expired for them and they get confused. and I dont exactly know what is the reproduction steps. I thought maybe they send the password reset email twice at once and mistakenly click on the old (first email) link. But when I did this, both links worked correctly. When exactly the link expires?
While I’d say that an expired password reset link is not really a big issue (you can just request a new one), I do agree that it would make sense to include some expiry information in the relevant email templates. I was unable to find out that information though.
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The default is 48 hours. You can change the validity period with the email token valid hours site setting.
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One of my users seems to have this issue. He tried resetting his password with no success and emailed me:
I wait for the e-mail, immediately use the link and so far, both times it replies that the information is old and expired.
Is his computer clock off? Is the server clock off?