"You can't login from that IP address"

I am getting error while login to my account

You can't login from that IP address.

How to fix it.

You have blacklisted an IP address, which prevents users from logging in using that IP address – check Admin → Logs → Screened IPs.

Search for the IP or IP range that is being blocked and press the Allow button

Thanks, system has blocked this particular IP range automatically!

It’s due to spam deletions. If you press “delete and block” or “delete spam” this happens automatically.

I was experimenting with my system: I’m admin. I invited myself with another mail and I responded. Now, my admin account is blocked from this IP. So I cannot just unblock it as I only have one admin account in this forum.

The /users/admin-login page will work, it will email you a one-use token.

That’s neat. Is this documented somewhere? It’s the first I see of it existing.

I am having a similar problem logging in using the app on my phone. Logging in using my phone or laptop browser works just fine,

Your phone does not have a stable IP, so you will need to disable admin login IP filtering (this is what I would do) or use a VPN on your phone to access the forum.

I encountered the same problem.

And My admin account can not log in to it also.

How can I just change it? like form ssh?

Fine. I’ve done that. I don’t really know but I got on directly by url:8888 and changed the admin>>logs>> spam ips and changed the restriction.

Now it’s done.

I got this error today trying to log in to an admin account with ‘use admin ip whitelist’ disabled, I’ve had this issue before but couldn’t figure out what was wrong. My IP was not on the logs -> screened IPs block list (or in an ip range, which I’m not using).

On v2.2.5 I had a list of blocked IPs from spammers, after looking up more info on these IP addresses (https://whatismyipaddress.com/). It showed that a lot of them are owned by Cloudflare. So it must be due to Cloudflare proxying.

Just a heads up for people using Cloudflare (exluding DNS only mode), this might be causing your issue.

I believe the real IP can be obtained from Cloudflare using CF-Connecting-IP or X-Forwarded-For headers: How does Cloudflare handle HTTP Request headers? – Cloudflare Support

Correct, there’s a template you need to add to your YML file if you’re using Cloudflare.

in templates: add:

- templates/cloudflare.template.yml

Perfect! Will add it now. Thanks @Stephen, appreciate it! :slight_smile:

Gracias, ese era mi problema. Para mayor claridad, necesitaba modificar la regla en Admin:Logs:Screened IPs.

Parece que ha cambiado a /u/admin-login y el token de un solo uso no está omitiendo la verificación de la dirección IP. ¿Hay otra forma de solucionar esto? Actualmente estoy bloqueado fuera de mi foro y soy el único administrador.

Vale, lo he conseguido usando una VPN. ¿Alguien me puede decir cómo se bloqueó mi dirección IP para evitar que vuelva a ocurrir?

Si se agrega una dirección IP filtrada del tipo “Permitir inicio de sesión de administrador”, los administradores solo podrán iniciar sesión desde las direcciones IP que figuren en la lista de direcciones que permiten el inicio de sesión de administradores.

Hola, tengo el siguiente problema como usuario. Intento iniciar sesión en el foro de Sharetribe: https://www.sharetribe.com/community
No puedo iniciar sesión con mi teléfono, mi ordenador de trabajo ni mi portátil. En cuanto uso una VPN, funciona correctamente.
He enviado las direcciones IP al equipo de soporte de Sharetribe; ellos indican que no están bloqueadas y que no conocen la causa del error.

La solución se publicó en el tema, arriba:

Admin → Registros → Direcciones IP filtradas.

Busca la dirección IP que está siendo bloqueada y pulsa el botón Permitir.