Zero entries in bounced email list

[Pravi (PK)]

In my SES metrics, it’s clear that some of my emails bounced, but it’s not visible in the list of bounced email or rejected email.

SES:

Bounce List:

How can I configure discourse so that I can track email bounce? Do I need to configure MAIL FROM in SES to track email bounce?

[Jonathan5]

I think these are the instructions I followed (for Mailgun in my case):

Handling bouncing e-mails

Setting up bounces handling Discourse uses the VERP technique to handle bouncing e-mails. To enable VERP, set the “reply by email address” site setting with an email address template that uses the + sign. The default of replies+%{reply_key}@discourse.example.com … works fine. If you are using your own or your company’s email server, then, that’s it If, however, you are using a third party email service, you will need to enable VERP, or activate their webhooks as follows: MailGun Lo…

It doesn’t work fully as the actual bounce messages (with rejection reasons) don’t make their way to Discourse.

[Pravi (PK)]

Thanks for the reply. I have configured the SES as mentioned in the link. But regarding the reply by email address, which one should I use? domain or subdomain.

Assume, my domain is example.com and I have verified mail.example.com at SES for email. So I have to use,

replies+%{reply_key}@example.com or
replies+%{reply_key}@mail.example.com?

[Pravi (PK)]

I have added replies+%{reply_key}@mail.example.com as the reply by email address since my verified domain is mail.example.com. I have tested by sending an email to a non-existent Gmail from my discourse. It’s been two days, nothing on the bounced list.