Hi there, Many users have reported to me that the emails they get are delivered to their promotional folder in Gmail and not their inbox. Is there anything we can do to bypass that? Obviously a summary email or a personal message is not a promotional email. Many thanks for your help in advance fo…

The easiest solution would be to ask your users to “train” Gmail by moving the emails to the main inbox tab. Once they do it the first time for a single email, Gmail will ask if they want future messages from the from email your site uses to send emails to be placed in the inbox, and that should sol…

Thanks for that. I don’t think we are at a position where we can ask all users to do that unfortunately. I was wondering if there’s a way to customize the emails to help them appear in the inbox instead.

Thanks! I believe we do send it from support@ourdomain.com however it is a reply-to address. Just to clarify you’re suggesting: not to send from an address start with support to send from a mailbox that you CAN reply to, rather than a no-reply address Is that right?

[image] osioke: The easiest solution would be to ask your users to “train” Gmail by moving the emails to the main inbox tab. “Train the Users” doesn’t really work for us either. Hard enough to train them how to “Quote”!! We would really benefit from a best practice guide for Discourse emails…

This resonates with me. I think that educating users work in some scenarios, but that strictly depends on the type of forum. I didn’t know Office 365 does that too. 80-85% of our users are using gmail so that’s our main issue.

[image] sok777: not to send from an address start with support to send from a mailbox that you CAN reply to, rather than a no-reply address This is what I have read may help, I don’t know if there is any validity to it and haven’t tried it myself, but something you might try. I would say the…

You need to be absolutely sure your mail settings are in order. This is documented extensively. If you have a domain name which is poisoned due to previous association with spam, or an email IP address that is poisoned due to previous association with spam, there may be nothing you can do other tha…

I did some more testing yesterday. @davidkingham - DKIM and SPF are 100% set on all my domains so that can’t be the issue. I’ve tested several Gmail boxes and even tried to change the domain - for example instead of domain.com we have forum.domain.com for our discourse. That didn’t seem to make a …

Even emails that have all their settings correct can end up in Promotions. Whether an email ends up there also depends on things like (amongst others) the length (longer is worse) amount of links and the amount of embedded images (more is worse).

Digest emails from forum go to 'promotional' folder in Gmail

Product Support

davidkingham (David Kingham) November 23, 2020, 8:36pm 4

Have you set up SPF and DKIM records for your domain? It can also help to not use a reply to address of noreply, support, etc.

Topic		Replies	Views
Discourse forum emails going to the Promotions tab in Gmail Product Support	1	441	April 14, 2021
Emails sent from discourse are mis-categorized as "Promotional" in gmail Product Support	3	1455	May 12, 2015
Feature Requests: Separate Email Account for Digests Feature activity-summary	20	2426	December 11, 2020
Please restore email digests Feature	46	7726	June 19, 2017
Why do Discourse installs enable digest email for all users? Product Support	24	931	September 21, 2025

Digest emails from forum go to 'promotional' folder in Gmail

Related topics