Hey @pfaffman,
totally agree with you, but the gap between a beautiful world and reality is often too wide 
A colleague of mine is not fully convinced of this community stuff, and don´t trust it. So he wanted this email distribution list still in place.
I thought it would be best to convince him of the advantages when I combine the two. So everybody who doesn´t want to use the community will be informed anyway that someone has a problem, and can react at his will.
The bad thing is now only, that if he presses unsubscribe, nobody in that list will get informed anymore 