Hey, all.
I know a while back I saw a way to clear a user’s penalty history in the backend. Did this option change or disappear more recently? Is there a way to clear out a logged suspension on a user’s history?
Thanks for all your help!
AI-generated summary
The discussion revolves around clearing a user’s penalty history in the backend. Initially, sdpiowa inquired about clearing a logged suspension from a user’s history. awesomerobot suggested going to the user’s admin page, where a “clear penalty history” option should be available. However, sdpiowa couldn’t find this option, even with suspensions on record.
ondrej mentioned that the option to clear penalty history might only be visible when the user is suspended. However, sdpiowa was unable to find the option even when the user was suspended.
After further investigation, sdpiowa discovered that the penalty count only shows up when the user is at trust level 2, and only if the suspension is allowed to time out. If the suspension is manually lifted, the counter doesn’t increment. Additionally, sdpiowa found that the counter is glitchy, and manually unsuspendining a user can result in inconsistent logging and penalty count issues, potentially affecting trust level upgrades.
Just wanted to do a quick follow-up on this…still haven’t figured out a way to clear suspension history on a user. I seem to remember this being fairly easy to do before.
My test user has two suspensions on record, but no apparent option on the admin screen to clear penalty history:
I get this too. It seems that you can only clear the penalty history whilst the user is suspended. Once they are unsuspended no button is visible to remove their penalty history.
Alright…I think I figured out what’s going on. The penalty count only seems to show up when the user is at trust level 2…and, I suspect, only if the suspension is allowed to time out. If you manually lift the suspension, the counter doesn’t increment, so there’s nothing to clear.
The counter itself is glitchy, though. If you manually unsuspend the user, it doesn’t increment, but it also doesn’t show as a “removed suspension” in the log. Furthermore, I tested this by manually suspending, then unsuspending a user several times before clearing the penalty count on the third or fourth suspension. That retroactively marked all of the previous suspensions on my test account as “removed” and ended up giving my account a negative penalty count.
Note that this also made the account ineligible for trust level upgrade:
So it looks like while what my initial question addressed might be expected behavior, there may still be some glitches in the counting mechanism.
2 posts were split to a new topic: Allow to clear penalty history after a suspension as ended