The 90% of our users and myself and I have 3 points to share:
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The interactions needs to be properly translated by native spoken people (at least in the bot that are designed to recieve new users).
We need to translate almost every single word not in english for don’t use a kind-of-robot UX and bot it’s probably the more important strings to look. -
The chat could be fully simplified, showing some GIFs (admins can make with their own theme, forum systems and language) and stop doing too-much-bot interactions.
Really (no offense) but we don’t like to recieve a gift when clicking bookmark because we prefer ‘I can continue if you press bookmark button’. -
You can ask ChatGPT how to start because it’s very good with that kind of questions when it recieve an introductory prompt like ‘you are a bot welcoming users in a discussion forum on internet and you are designed to help with the tools that users can use by their own, with assertive and minimal responses’.