New user unable to send a message to discobot

[debryc (Deborah Chang)]

Hello, I’m testing out our new user onboarding and have encountered a problem.

As a new user I’m not able to send a message to our discobot (renamed hubbot)

Users used to be able to click on the following link and start the tutorial but it no longer works.

https://hub.youthpowercoalition.org/new-message?username=hubbot&title=Hey,%20I%27m%20ready%20to%20start%20my%20new%20user%20tutorial!&body=Directions:%20Just%20click%20the%20blue%20%60Message%60%20button%20below%20to%20tell%20@hubbot%20start%20tutorial

I also cannot respond directly to the Hub Bot welcome message.

[osioke (Osioke Itseuwa)]

How did you rename discobot and the message in the screenshot what prompts it to be sent? When a user accepts an invite?

[debryc (Deborah Chang)]

I followed these directions to rename and update welcome message

How to Customize Discobot

How to Customize Discobot Discobot may be customized to match your community’s persona (or look and feel). The admin user can edit all facets of Discobot. The Discobot is a user like any other user in your community, so you can change any aspect of the user profile the same as you would your profile. Customizing the Discobot User: In Admin, select Users and select the user discobot avatar [image] Go to the user profile, press the edit button on the avatar Select Preferences or you m…

Yes, new users get the message when they sign up and log in for the first time.

I am able to use the link I shared and send a message to discobot when I’m on my staff account but I cannot when I’m on my new user account.

[Benjamin_D (Benjamin Decotte)]

@debryc

I am able to use the link I shared and send a message to discobot when I’m on my staff account but I cannot when I’m on my new user account.

I suspect the public profile of Hub Bot is (for unknown reason, now) hidden (in Preferences/Interface).

[debryc (Deborah Chang)]

Here are Hub Bot’s Interface Preferences

I noticed that I get a warning on their profile but am not sure how to figure out what that warning is about.

[Benjamin_D (Benjamin Decotte)]

that would have been too easy…
I tried the route new-message with a tl1 user and it worked once I made discobot’s profile public, but I’ve left out the message body… so it seems the quote %60 around Message are not allowed.

@debryc

I also cannot respond directly to the Hub Bot welcome message.

What are the notifications preferences of Hub Bot? Are the PM allowed?
or maybe… auto close messages post count isn’t set to 1 by any chance?

[ondrej]

@debryc

As a new user I’m not able to send a message to our discobot

Hello in your preferences > Interface is skip new user onboarding tips and badges checked? This is a very common reason why users cannot message discobot.

[debryc (Deborah Chang)]

@ondrej

in your preferences > Interface is skip new user onboarding tips and badges checked? This is a very common reason why users cannot message discobot.

Nope, it’s unchecked for the new user.

[debryc (Deborah Chang)]

@Benjamin_D

What are the notifications preferences of Hub Bot? Are the PM allowed?

I’m thinking Hub Bot isn’t allowed to not have PMs, right? Here’s its interface settings.

Its notification settings

@Benjamin_D

auto close messages post count isn’t set to 1 by any chance

Where is this setting?

[debryc (Deborah Chang)]

@Benjamin_D

it seems the quote %60 around Message are not allowed

Sorry, I’m not exactly sure what you mean by this. Could you explain more?

[Benjamin_D (Benjamin Decotte)]

@debryc

Where is this setting?

it’s there:
https://hub.youthpowercoalition.org/admin/site_settings/category/all_results?filter=close%20message

@debryc

Its notification settings

In 2.7.0.beta1 ( ee9ea20d95 ) there is another parameter for private messages

@debryc

Sorry, I’m not exactly sure what you mean by this. Could you explain more?

Could you try this link:
https://hub.youthpowercoalition.org/new-message?username=hubbot&title=Hey,%20I%27m%20ready%20to%20start%20my%20new%20user%20tutorial!&body=Directions:%20Just%20click%20the%20blue%20Message%20button%20below%20to%20tell%20@hubbot%20start%20tutorial

[debryc (Deborah Chang)]

@Benjamin_D

https://hub.youthpowercoalition.org/admin/site_settings/category/all_results?filter=close%20message

Whoa! I reset it because it was currently 0. Why? How did that happen?

@Benjamin_D

In 2.7.0.beta1 ( ee9ea20d95 ) there is another parameter for private messages

Hmm… I’m on that version right now.

@Benjamin_D

Could you try this link:
https://hub.youthpowercoalition.org/new-message?username=hubbot&title=Hey,%20I%27m%20ready%20to%20start%20my%20new%20user%20tutorial!&body=Directions:%20Just%20click%20the%20blue%20Message%20button%20below%20to%20tell%20@hubbot%20start%20tutorial

That still didn’t work for my new user. I get this message.

I don’t see the ability to message hubbot on their profile either.

[Benjamin_D (Benjamin Decotte)]

@debryc

Its notification settings

About the notifications preferences, that’s what I get:

[Benjamin_D (Benjamin Decotte)]

In my setup these two parameters are checked:

• enable personal messages
• enable system message replies

[debryc (Deborah Chang)]

@Benjamin_D

About the notifications preferences, that’s what I get:

Yeah, that setting doesn’t show up anywhere on our hubbot page.

Compare

@Benjamin_D

In my setup these two parameters are checked:

• enable personal messages
• enable system message replies

I think you may have hit on something. So, I have

• enable personal messages disabled
• min trust to send messages 3 but
• enable system message replies enabled

Does discobot not fall under system messages?

[Benjamin_D (Benjamin Decotte)]

@debryc

Does discobot not fall under system messages?

hum… staff yes, system maybe not, system is another user

[debryc (Deborah Chang)]

@osioke Maybe you would know for sure?

In my mind, the enable system message replies setting should also allow for messaging discobot, not just system.

[justin (Justin DiRose)]

@debryc

enable personal messages disabled

This might be the cause. Have you tried enabling this?

[Benjamin_D (Benjamin Decotte)]

enable system message replies
I’m not even sure in what case someone would reply to system ?
Is the admin suppose to monitor the system PMs?

edit: discobot (and group messages apparently) are system messages, so that’s (at least partially) why
https://github.com/discourse/discourse/blob/master/plugins/discourse-narrative-bot/lib/discourse_narrative_bot/new_user_narrative.rb#L223

[debryc (Deborah Chang)]

@justin

@debryc

enable personal messages disabled

This might be the cause. Have you tried enabling this?

My new user can now send a message to discobot when I did both of the following

• enable personal messages enabled
• min trust to send message 1

However, my question now is that I need personal messages disabled AND new users to be able to go through the discobot tutorial.

@Benjamin_D

enable system message replies
I’m not even sure in what case someone would reply to system ?
Is the admin suppose to monitor the system PMs?

Discobot is basically in the same line of system, I think. Basically everyone should be able to do its tutorial, right? Regardless of if they can generally send messages?