New user unable to send a message to discobot

debryc · January 7, 2021, 12:14am

Hello, I’m testing out our new user onboarding and have encountered a problem.

As a new user I’m not able to send a message to our discobot (renamed hubbot)

Users used to be able to click on the following link and start the tutorial but it no longer works.

https://hub.youthpowercoalition.org/new-message?username=hubbot&title=Hey,%20I%27m%20ready%20to%20start%20my%20new%20user%20tutorial!&body=Directions:%20Just%20click%20the%20blue%20%60Message%60%20button%20below%20to%20tell%20@hubbot%20start%20tutorial

I also cannot respond directly to the Hub Bot welcome message.

osioke · January 7, 2021, 10:44am

How did you rename discobot and the message in the screenshot what prompts it to be sent? When a user accepts an invite?

debryc · January 7, 2021, 5:20pm

I followed these directions to rename and update welcome message

Yes, new users get the message when they sign up and log in for the first time.

I am able to use the link I shared and send a message to discobot when I’m on my staff account but I cannot when I’m on my new user account.

Benjamin_D · January 7, 2021, 8:18pm

I suspect the public profile of Hub Bot is (for unknown reason, now) hidden (in Preferences/Interface).

debryc · January 7, 2021, 9:51pm

Here are Hub Bot’s Interface Preferences

I noticed that I get a warning on their profile but am not sure how to figure out what that warning is about.

Benjamin_D · January 7, 2021, 11:25pm

that would have been too easy…
I tried the route new-message with a tl1 user and it worked once I made discobot’s profile public, but I’ve left out the message body… so it seems the quote %60 around Message are not allowed.

What are the notifications preferences of Hub Bot? Are the PM allowed?
or maybe… auto close messages post count isn’t set to 1 by any chance?

ondrej · January 7, 2021, 11:34pm

Hello in your preferences > Interface is skip new user onboarding tips and badges checked? This is a very common reason why users cannot message discobot.

debryc · January 8, 2021, 3:02am

Nope, it’s unchecked for the new user.

debryc · January 8, 2021, 3:11am

I’m thinking Hub Bot isn’t allowed to not have PMs, right? Here’s its interface settings.

Its notification settings

Where is this setting?

debryc · January 8, 2021, 3:16am

Sorry, I’m not exactly sure what you mean by this. Could you explain more?

Benjamin_D · January 8, 2021, 8:22am

it’s there:
https://hub.youthpowercoalition.org/admin/site_settings/category/all_results?filter=close%20message

In 2.7.0.beta1 ( ee9ea20d95 ) there is another parameter for private messages

Could you try this link:
https://hub.youthpowercoalition.org/new-message?username=hubbot&title=Hey,%20I%27m%20ready%20to%20start%20my%20new%20user%20tutorial!&body=Directions:%20Just%20click%20the%20blue%20Message%20button%20below%20to%20tell%20@hubbot%20start%20tutorial

debryc · January 8, 2021, 5:42pm

Whoa! I reset it because it was currently 0. Why? How did that happen?

Hmm… I’m on that version right now.

That still didn’t work for my new user. I get this message.

I don’t see the ability to message hubbot on their profile either.

Benjamin_D · January 8, 2021, 6:13pm

About the notifications preferences, that’s what I get:

Benjamin_D · January 8, 2021, 6:33pm

In my setup these two parameters are checked:

enable personal messages
enable system message replies

debryc · January 8, 2021, 6:56pm

Yeah, that setting doesn’t show up anywhere on our hubbot page.

Compare

I think you may have hit on something. So, I have

enable personal messages disabled
min trust to send messages 3 but
enable system message replies enabled

Does discobot not fall under system messages?

Benjamin_D · January 8, 2021, 7:00pm

hum… staff yes, system maybe not, system is another user

debryc · January 8, 2021, 7:02pm

@osioke Maybe you would know for sure?

In my mind, the enable system message replies setting should also allow for messaging discobot, not just system.

justin · January 8, 2021, 7:08pm

This might be the cause. Have you tried enabling this?

Benjamin_D · January 8, 2021, 7:13pm

enable system message replies
I’m not even sure in what case someone would reply to system ?
Is the admin suppose to monitor the system PMs?

edit: discobot (and group messages apparently) are system messages, so that’s (at least partially) why

github.com/discourse/discourse

plugins/discourse-narrative-bot/lib/discourse_narrative_bot/new_user_narrative.rb

main


      
            opts = {
              title: title,
              target_usernames: @user.username,
              archetype: Archetype.private_message,
              subtype: TopicSubtype.system_message,
            }
          
            if @post && @post.topic.private_message? &&
                 @post.topic.topic_allowed_users.pluck(:user_id).include?(@user.id)
              opts = opts.merge(topic_id: @post.topic_id)
            end
          
            if @data[:topic_id]
              opts = opts.merge(topic_id: @data[:topic_id]).except(:title, :target_usernames, :archetype)
            end
          
            post = reply_to(@post, raw, opts)
            @data[:topic_id] = post.topic.id
            @data[:track] = self.class.to_s
            post
          end

debryc · January 8, 2021, 7:18pm

My new user can now send a message to discobot when I did both of the following

enable personal messages enabled
min trust to send message 1

However, my question now is that I need personal messages disabled AND new users to be able to go through the discobot tutorial.

Discobot is basically in the same line of system, I think. Basically everyone should be able to do its tutorial, right? Regardless of if they can generally send messages?

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New user unable to send a message to discobot

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