The discussion revolves around disabling mail notifications for staged users in Discourse. Horus wants to prevent senders from being notified about discussions related to their mail. pfaffman explains that the feature is designed to allow replies to topics created from mail, but suggests using user notes for private discussions.
Horus understands the feature’s purpose but seeks an alternative solution for their use case. They propose setting permissions to restrict a group from replying to topics using normal replies, only allowing whisper replies. supermathie shares a similar approach, using CSS to hide the Reply button for certain categories, and suggests creating a theme component to disable replies or display a warning unless replies are whispers.
Hello,
we are using the mail in feature for our general contact address. Then, we can discuss in Discourse what to do with that mail and who is to reply. We do not want the sender i.e. the staged users to be notified about the discussion.
or is there any other idea to achieve that?
Thanks!
The point of the feature is that you can reply to them by replying to the topic that is created, just as if they were a regular user.
If you need to have a discussion about the user or topic that the user doesn’t see, you might use Discourse User Notes.
Yes, I understand the idea of that feature and it really makes sense - just not for my use case.
I understand you reply, that it is not possible to achieve that.
Maybe it is possible to set the permissions, so that a group can not reply to topics using normal replies, only using whisper replies?
We do something similar internally; we use CSS to hide the Reply button for certain categories.
I’m sure it would be pretty easy to write a theme component that disabled replies on certain categories or inboxes unless they were whispers.
(or at least popped a big warning - some people have that as a userscript)