Disable e-mails to staged topic creator

Support
1

Context:
I have a category with a “custom incoming email address” configured, so that it functions as an inbox for a specific e-mail address belonging to my organization. We use this address to collect e-mails, often automated, from various services we subscribe to. When receiving an e-mail, the created topic is the natural place to discuss said e-mail among ourselves. However, and especially when the received e-mail is from an automated sender, we often want the option to discuss the e-mail in private, without every reply to the topic triggering an outgoing e-mail to the (staged) topic creator.

Is it possible to do this as an administrator without changing ownership of the topic?

2

If the users discussing the email are staff members, you can do this with whispers. Whispers will not send an email to the staged user. See: Create a Whisper post

3 Likes
3

Interesting, I didn’t know about that feature. Unfortunately in this case the users are not staff, just members of a specific group with permissions to the category.

4

I’ve got exactly the same use-case.

Have you found a way to disable the notification email to staged users ?