Staged users not receiving user_replied email notifications

friednanners · October 18, 2023, 9:06pm

Staged users in our community are not receiving user_replied notifications for the topics they created by email. They’re receiving other emails, like post_approved and user_private_message, but not reply notifications. I don’t see them listed in the skipped or bounced emails either.

Any idea if this is a known issue or how I might be able to figure out what’s going wrong? Maybe there’s a setting I’m missing?

Our community is currently on version 3.1.0.beta4. I’ve confirmed that normal users receive user_replied notifications, and also that reply by email is enabled.

If there are any other details I can provide, I’m happy to do so. Thanks!

Firepup650 · October 19, 2023, 12:32am

That’s quite a bit out of date, could you try upgrading?

friednanners · October 25, 2023, 5:36pm

Resolved! The category in which we allow staged users had category mirrors a mailing list turned on, which appears to kill post notifications for staged users.

github.com

discourse/discourse/blob/334be4eac7f3f8202864e962ff7fb77bc9a2b357/app/services/post_alerter.rb#L504


      
          
          is_liked = type == Notification.types[:liked]
          if is_liked &&
               user.user_option.like_notification_frequency ==
                 UserOption.like_notification_frequency_type[:never]
            return
          end
          
          return if !Guardian.new(user).can_receive_post_notifications?(post)
          
          return if user.staged? && topic.category&.mailinglist_mirror?
          
          notifier_id = opts[:user_id] || post.user_id # xxxxx look at revision history
          if notifier_id &&
               UserCommScreener.new(
                 acting_user_id: notifier_id,
                 target_user_ids: user.id,
               ).ignoring_or_muting_actor?(user.id)
            return
          end

We turned off category mirrors a mailing list and all is well now.

system · November 24, 2023, 5:36pm

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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Staged users not receiving user_replied email notifications

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