Habib is seeking help with two issues related to their mailing list. Firstly, when forwarding an email to the list, only the attachment appears, and the text disappears. Secondly, when members reply to an email, the response goes to the support email instead of the original sender.
pfaffman suggests that the first issue might be due to a signature or quote being mis-recognized. For the second issue, pfaffman explains that Discourse does not reveal users’ email addresses, making it impossible to set responses to go directly to the sender.
Habib clarifies that they want the response to go to the original sender, especially when there are multiple admins in the group. pfaffman reiterates that this is not possible without the sender’s email address, but offers a plugin they developed, https://github.com/pfaffman/discourse-email-include-address, which might solve the issue, although it may be broken and require updating.
I hope you are well, I have basically two issues and seeking your support on both.
When I forward an email to a mailing list, the only thing that appears is the attachment but all the words disappear.
This is on replies, when members of the group reply to an email shared through the mailing list, the response only goes to the specific support email stipulated there, is there a way that I can set the response to go directly to the sender (the person who created the topic) and not the support email because sometimes, its not the person with the access to the support email that creates the topic.
Perhaps an issue with a signature or quote being mis-recognized. Maybe there are b dashes in the email that look like the end of the email to the scanner.
There is not.. Discourse does not reveal user’s email addresses.
I once wrote a plugin that included the email address if the sender in the message for this reason. I don’t remember the name and the client doesn’t update discourse often, so it likely is broken how. If you have a budget and can install plugins, you can send me a pm.
Okay I understand that it does not reveal emails, but what I mean is, just like members of the specific mailing list received emails on a specific topics in their inboxes, they can reply to it, either through their emails directly or via the web but the response be received by the sender, most especially in an event where there are various admins in the group, the response should go directly to the specific admin (sender).
They can reply directly to the sender only because the sender’s email address is available in the From: line of the message. Discourse does not share the sender’s email, so there is no way to reply directly to the sender via email.