Hello, email sent from our (hosted) discourse instance seem to always appear in the “Promotion” tab of our user’s gmail account which ends up being confusing for most of them. There have been a few topics about this issue but didn’t find any solution and decided to create a new topic instead of nec…

I have never seen it categorize as Promotion. Can you provide much more detail on your site, its URL, ip addresses,etc? Also what happens when you send a test email through Discourse via Admin, Email, test to https://www.mail-tester.com – what does it tell you?

Update on this: testing with https://www.mail-tester.com did show some issues with our spf records. We use Google Apps and UserVoice and already had an spf record that was formated like this: v=spf1 a mx include:_spf.google.com include:smtp1.uservoice.com ~all Adding support for discourse generat…

Emails sent from discourse are mis-categorized as "Promotional" in gmail

Support

riking (Kane York) Maio 9, 2015, 8:40am 2

This isn’t fixable with Discourse. You’d have to ask them to recategorize it as Forums.

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Digest emails from forum go to 'promotional' folder in Gmail Support activity-summary	19	2098	28 de Novembro de 2020
Discourse forum emails going to the Promotions tab in Gmail Support	1	439	14 de Abril de 2021
Replacing Mailing lists: Email-In Feature	66	17927	4 de Outubro de 2014
Email failure after install Self-hosting	7	1252	25 de Março de 2020
New setup - errors when trying to send emails through gmail Self-hosting	14	1500	21 de Novembro de 2019

Emails sent from discourse are mis-categorized as "Promotional" in gmail

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