I am getting error while login to my account You can't login from that IP address. How to fix it. [image]

Correct, there’s a template you need to add to your YML file if you’re using Cloudflare. in templates: add: - templates/cloudflare.template.yml

Fine. I’ve done that. I don’t really know but I got on directly by url:8888 and changed the admin>>logs>> spam ips and changed the restriction. Now it’s done.

I got this error today trying to log in to an admin account with ‘use admin ip whitelist’ disabled, I’ve had this issue before but couldn’t figure out what was wrong. My IP was not on the logs → screened IPs block list (or in an ip range, which I’m not using). On v2.2.5 I had a list of blocked IPs from spammers, after looking up more info on these IP addresses (https://whatismyipaddress.com/). It showed that a lot of them are owned by Cloudflare. So it must be due to Cloudflare proxying. Just a heads up for people using Cloudflare (exluding DNS only mode), this might be causing your issue. I believe the real IP can be obtained from Cloudflare using CF-Connecting-IP or X-Forwarded-For headers: https://support.cloudflare.com/hc/en-us/articles/200170986-How-does-Cloudflare-handle-HTTP-Request-headers-

Perfect! Will add it now. Thanks @Stephen, appreciate it! :slight_smile:

Thanks , that was my issue, for clarity I needed to modify rule under Admin:Logs:Screened IPs

OK, got it through by using VPN - can anyone tell me how my IP address got blocked so I can prevent this from happening again?

If a Screened IP Address of type “Allow Admin Login” is added, admins can only log in from IP addresses listed as allowing admin logins.

Hello I am having the issue as a user. Trying to login to share tribe forum https://www.sharetribe.com/community Can’t log in with my phone, work computer or laptop. Soon as I use a VPN it is fine. I have sent the IP’s to sharetribes support team, they say they are not blocked and they do not know the reason for the fault.

The solution is posted in the topic, above: Admin → Logs → Screened IPs. [image] Search for the IP that is being blocked and press the Allow button

One thing to be aware of is, if you’re using a CDN (or at least with cloudflare) it’s possible that their edge server IPs are seen by your discourse install… vs the visitor’s IP. So if you perform a “ban user and IP address” you can run into issues as you have effectively banned that edge server from your discourse install, along with any users that happen to be routed to it. That said, I believe there is a way to fix this, but I can’t recall the process. But nonetheless, something to look out for if you or your users report that they are being blocked from your site.

"You can't login from that IP address"

Product Support

ebrett (Brett McHargue) May 3, 2020, 11:08am 16

Looks like it has changed to /u/admin-login and the one time token is not bypassing the IP address check. Is there another way to fix this? I’m currently locked out of my forum and I am the only admin.

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"You can't login from that IP address"

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