One of my users is unable to log in. He’s getting the error “You can’t log in as username from that IP address” (where username is his actual username). I’ve whitelisted
22.214.171.124/21, which should match his public IP. It’s 126.96.36.199, according to google. Here’s my Screened IPs config:
Any ideas why this person is being blocked? What else can I do to troubleshoot this?