"You can't login from that IP address"

Support
1

I am getting error while login to my account

You can't login from that IP address.

How to fix it.

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2

You have blacklisted an IP address, which prevents users from logging in using that IP address ā€“ check Admin ā†’ Logs ā†’ Screened IPs.

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Search for the IP or IP range that is being blocked and press the Allow button

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3

Thanks, system has blocked this particular IP range automatically!

4

Itā€™s due to spam deletions. If you press ā€œdelete and blockā€ or ā€œdelete spamā€ this happens automatically.

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5

I was experimenting with my system: Iā€™m admin. I invited myself with another mail and I responded. Now, my admin account is blocked from this IP. So I cannot just unblock it as I only have one admin account in this forum.

6

The /users/admin-login page will work, it will email you a one-use token.

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7

Thatā€™s neat. Is this documented somewhere? Itā€™s the first I see of it existing.

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8

I am having a similar problem logging in using the app on my phone. Logging in using my phone or laptop browser works just fine,

9

Your phone does not have a stable IP, so you will need to disable admin login IP filtering (this is what I would do) or use a VPN on your phone to access the forum.

1 Like
10

I encountered the same problem.

And My admin account can not log in to it also.

How can I just change it? like form ssh?

11

Fine. Iā€™ve done that. I donā€™t really know but I got on directly by url:8888 and changed the admin>>logs>> spam ips and changed the restriction.

Now itā€™s done.

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12

I got this error today trying to log in to an admin account with ā€˜use admin ip whitelistā€™ disabled, Iā€™ve had this issue before but couldnā€™t figure out what was wrong. My IP was not on the logs -> screened IPs block list (or in an ip range, which Iā€™m not using).

On v2.2.5 I had a list of blocked IPs from spammers, after looking up more info on these IP addresses (https://whatismyipaddress.com/). It showed that a lot of them are owned by Cloudflare. So it must be due to Cloudflare proxying.

Just a heads up for people using Cloudflare (exluding DNS only mode), this might be causing your issue.

I believe the real IP can be obtained from Cloudflare using CF-Connecting-IP or X-Forwarded-For headers: How does Cloudflare handle HTTP Request headers? ā€“ Cloudflare Support

13

Correct, thereā€™s a template you need to add to your YML file if youā€™re using Cloudflare.

in templates: add:

- templates/cloudflare.template.yml
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14

Perfect! Will add it now. Thanks @Stephen, appreciate it! :slight_smile:

15

Thanks , that was my issue, for clarity I needed to modify rule under Admin:Logs:Screened IPs

1 Like
16

Looks like it has changed to /u/admin-login and the one time token is not bypassing the IP address check. Is there another way to fix this? Iā€™m currently locked out of my forum and I am the only admin.

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OK, got it through by using VPN - can anyone tell me how my IP address got blocked so I can prevent this from happening again?

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If a Screened IP Address of type ā€œAllow Admin Loginā€ is added, admins can only log in from IP addresses listed as allowing admin logins.

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19

Hello I am having the issue as a user. Trying to login to share tribe forum Sharetribe Community Forum
Canā€™t log in with my phone, work computer or laptop. Soon as I use a VPN it is fine.
I have sent the IPā€™s to sharetribes support team, they say they are not blocked and they do not know the reason for the fault.

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The solution is posted in the topic, above:

Admin ā†’ Logs ā†’ Screened IPs.

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image1871Ɨ683 63.6 KB

Search for the IP that is being blocked and press the Allow button

1 Like