Hello, I want anyone (non-users or users) to be able to create new topics in a category by emailing, support@example.com. I don’t want them to have to use the genetic email example-category-12@discoursemail.com that appears when you check Accept incoming emails sent to: What are my options for doing this?

[image] Daniel: strikethrough the text but that was not an option it’s impossible it’s ~~im~~possible

Hey there! Perhaps this is what you’re looking for? [image] Configuring incoming email to create new topics or group messages Site Management bookmark This guide explains how to configure Discourse to create new topics or group messages from incoming emails. It covers site settings, group configuration, and category settings. person_raising_hand Required user level: Administrator Configure incoming email to create new topics or group messages Discourse allows you to send emails to a special address to automatically create new topics in a category or new group messages. This feature is useful for integrating Discourse with ext…

Hi @NateDhaliwal Thanks for the advice, this caught my eye in the link you posted, [image] Let me setup forwarding and see what happens.

OK I setup forwarding. An email without an account: noaccount@blah.com sends the email to support@example.com and this gets forward correctly and a new topic is created. Clicking reply in Discourse causes an email to be send to the original sender. Great!

[image] Daniel: reply from Discourse Do you mean a reply to the topic?

Ahh you replied to fast (I tried to strikethrough the text but that was not an option, but edited the post instead) Excuse me, it does seem to be working! Yes, Reply to the topic is Discourse does seem to send an email to the original user. Does that tally with your experience and expectation of the feature?

Happy to help! [image] Daniel: Does that tally with your experience and expectation of the feature? In theory, yes. I’ve never actually used it lol.

How to create topics from a custom email address?

Product Support

NateDhaliwal (Nate Dhaliwal) August 15, 2024, 10:53am 5

Do you mean a reply to the topic?

Topic		Replies	Views
Configuring incoming email to create new topics or group messages Site Management how-to , email-in	3	25499	February 10, 2026
Configuring incoming email to create new topics with email forwarding? Product Support	0	123	August 8, 2024
Creating a topic via email without write access to the category? Product Support	3	1809	January 11, 2019
What exact email address do I use for “Custom Incoming email address”? Product Support email	1	419	March 18, 2024
Good guide on how to use discourse via email Product Support	6	2317	August 20, 2020

How to create topics from a custom email address?

Related topics