Configuring incoming email to create new topics with email forwarding?

Support
1

We are using the private support category to manage support emails using this feature, Configuring incoming email to create new topics or group messages

We have a support email address at our domain. support@example.com

However, for email to appear in the category users would need to email: example-category-id@discoursemail.com

I need the workflow to be like this:

  1. User send email to support@example.com
  2. New topic appears in our support category
  3. We use Discourse to reply
  4. Discourse sends response email to user
  5. Further discussion can continue via email

Question.

  1. Do you expect email forward to work in this use case? For example, all email we get at support@example.com we forward to example-category-id@discoursemail.com
  2. Will this allow our support team to reply in discourse and the client receive and email?

Will this allow