We are enjoying using Discourse very much be have a specific issues I’d like to resolve. We have two ways users can ask for support: Join the forum and ask a question Send a mail to our support email, which creates a new topic in a private category. When a user makes an account and then sends an…

After reading Making `email in min trust` site setting more consistent with `Accept email from anonymous users without account` category setting I think it is likely the email in allowed groups setting Are your users allowed to post in that private category?

Hey Jammy, Sorry to hear you are leaving. Thanks so much for all the help getting us started. So I have set send email messages allowed groups and added all trust levels. email in allowed groups and added all trust levels. None of these worked, unfortunately. Maybe because we are using a priva…

Hi Daniel, [image] Daniel: I need something that is equivalent to this in the category settings, that will let people post but, counterintuitively, not see the category, but because the emails are doing to the posting that is fine. The feature you’re looking for, where users are allowed to p…

[image] Daniel: Send a mail to our support email, which creates a new topic in a private category. Which features of a private category are you using? Have you considered using a group inbox? Rather than a private category, all incoming email is turned into a personal message. Any of your st…

@maiki @SaraDev thanks so much for the helpful and detailed replies! I can confirm I have the “Accept emails from anonymous users with no accounts” enabled on the private category. We have chosen to use categories rather than groups because theses are support email; we would like to move good ques…

[image] Daniel: I hope this use case can be supported some how? I guess currently not [image] Category not accepting "anonymous email" from known users Bug Reproduce: Have a “private” category that only has create/reply/see access for members of a…

[image] Daniel: We have chosen to use categories rather than groups because theses are support email; we would like to move good questions over to the visible part of the side once they have been answered. It is a different set of permissions, but topics and PMs may be converted back and fort…

I just realised that disabling the Email Reject Insufficient Trust Level is actually a perfect solution to this problem. Can I disable this email from being sent? [image]

Users are getting "Your account does not have the required trust level..." error message via email

Support

JammyDodger September 6, 2024, 12:44pm 4

I think having email-in set up for a group inbox works better for this (currently, at least)

Topic		Replies	Views
Making `email in min trust` site setting more consistent with `Accept email from anonymous users without account` category setting UX email	3	408	March 17, 2023
Category not accepting "anonymous email" from known users Bug	29	3802	June 12, 2026
Send an Mail to a group/category wich allows anonymous mails not working Support email	2	546	October 11, 2022
"Email in allowed groups" setting is too permissive Support email , mailing-list	4	407	January 30, 2024
Non-users can't post by email even with Accept emails from anonymous users with no accounts checked Bug	5	1745	February 23, 2016

Users are getting "Your account does not have the required trust level..." error message via email

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