Reviving this feature request, since I just discovered it while looking for a way for replies to automated messages to go to a group of people (e.g., staff or a guides group). Having the automated messages come from an individual makes the site more personal, which is good; however, having that same person as a single point of failure for timely response to users replying to automated messages is less than ideal.
Any chance site contact username now supports a group name? Or is there a better way to direct replies to automated messages to staff or a specific group?