Setting an incoming e-mail address for the staff group

(totte) #1

I’d like for people to be able to reach the staff group of my Discourse installation via e-mail without the need to sign up first. A helpdesk solution seems a bit excessive, but a shared inbox in the way that group messages work should be just enough. However, the option to set a custom incoming e-mail address is only available for custom groups, not the automatic ones. When searching here on meta for “staff incoming e-mail address” the only result is this:

Is there a reason for as to why this option is omitted for the staff, admins, and moderators automatic groups?

(Jeff Atwood) #2

Not really, other than being explicit about intention.

(totte) #3

Are you saying that the automatic groups are not intended to be used in this manner? I suppose I could make do with creating a group named “staff2” or the like and use that, but I expected there to be another solution for this use case, given this topic:

(Jeff Atwood) #4

We have a group called “team” for this purpose.

There may be admins who are not part of the Discourse team for various reasons; that’s why.

(totte) #5

I understand the reasoning to be that since the group “staff” is managed automatically, and there is the possibility that I might grant moderator or administrator access to someone outside my corresponding “team” e.g. for the sake of troubleshooting, and this individual would not be obligated nor interested in resolving issues on our behalf (and rightfully so) regarding new users trying to sign up, but still retain access - it is better to be explicit than implicit, and create a specific, manually curated group of staff members that are able and willing to handle incoming e-mails (received as group messages) from (staged) users who are unable to sign up or for any other reason require contact by e-mail outside Discourse on their side but still inside Discourse on the staff side.