Hi, I have configured the “Triage posts using AI” automation for content moderation on my platform (madeira.community — a multilingual business directory for Madeira island). The automation works perfectly for public posts. However, I enabled “Include personal messages” option and found that DMs b…

I can confirm that they were not processed, the topic ID’s of those PM’s (210, 211, 212 and 214) and post id’s are not in the ai_api_audit_logs table. I think “Topic Type” “All topics” means all topics that are not private messages. Could you try to leave that one empty?

[immagine] Denis_Kovalenko: Does “Include personal messages” actually support scanning DMs between two regular users (non-staff)? Yes it does, if you enable that option it should be scanning PM’s. [immagine] Denis_Kovalenko: and found that DMs between regular users are not being scanned …

“I tested it by sending a private message between two regular users (testUser to darinauser, both non-staff) with clearly illegal content: ‘кокаин. оружие. гранаты’ and ‘порно. грязь. разврат. насилие’. The messages were delivered and not flagged. The Review Queue remained empty. The same content in…

"That worked! Thank you Richard. Leaving the Topic Type empty fixed it — DMs between regular users are now being scanned. I’m now planning to set up two separate automations: One for public posts with a strict moderation prompt One for private messages with a lighter prompt — flagging only the mo…

Hmm “all topics” does seem a little unclear in this context… maybe we should update to clarify all topics topics (all categories) Public Topics (exclude all secure categories) topics (public categories only) personal messages only

The “All Topics” part made me think all content would be reviewed. I didn’t even consider that leaving the field blank would result in all content being reviewed.

I think having a single dropdown is pretty limited and three separate options would be better and definitely more clear to a user. public topics yes/no non-public topics yes/no private messages yes/no There are 8 possible situations and the drop down only covers four of them.

maybe so ? All ( topics + pm ) public topics only non-public topics only non-public + pm private messages only

That does not cover “regular topics ( both public and non-public), but no PM’s” which would be a pretty logical choice. And, albeit a less likely choice, “public topics, and PM’s”

L'automazione del triage AI scansiona i DM tra utenti regolari?

Supporto

Denis_Kovalenko (Don't worry - Be happy) 6 Aprile 2026, 4:16pm 7

La sezione “Tutti gli argomenti” mi ha portato a pensare che tutto il contenuto sarebbe stato esaminato.
Non avevo nemmeno considerato che lasciare il campo vuoto avrebbe comportato l’esame di tutto il contenuto.

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Allow users publish AI Bot PM as new topic Feature ai , ai-bot , completed	19	1136	Dicembre 30, 2023
Thoughts on Turning Off Personal Messaging and Chats Community Building chat , personal-messages	35	904	Gennaio 3, 2026

L'automazione del triage AI scansiona i DM tra utenti regolari?

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