This sounds like an odd question but our forum is only open to our existing customers and since we are a B2B company we do not interact directly with end users of our product and we also require all users to use their company domain name in their email address. I would like to be able to send an em…

Yes, it is possible with “Reviewable” webhook events. The webhook payload will include the “status” value 2 if user signup is rejected.

Thanks for the kind words! I think you would need to email them directly in this case.

I’m not positive, but you might be able to automate this with a webhook…

I don’t think we have a webhook for failed / rejected signup though.

Doesn’t seem like it’d be a huge feat to add one, though.

Matt and all I did explore the webhooks section and did not see anything so an addition would be GREAT! Now I just need to figure out how to use webhooks!!! :stuck_out_tongue:

Is there a plan to add this to the code? Thanks

Not planned at the moment, as always we heavily prioritize features requested by our paying customers. For your use case, why not require account approval, I know it is not automatic, but may be manageable if not too active This feature is doable in a plugin

Thanks Sam, Our accounts do require approval but I would like to inform users why they are not approved. Usually because they need to be in our CRM and that requires a separate form to be completed or they are simply not eligible (may be an end user or reseller). Which plugin might you be referrin…

Ahhhhh duh!! Unfortunately, I am not a programmer so that is not likely to happen!! :slight_smile: Thanks anyway!

Can an email be sent to a user that is rejected for sign up?

Product Support

jomaxro (Joshua Rosenfeld) July 16, 2017, 6:49am 10

The plugin does not exist. Sam was merely sharing that it would be possible to accomplish your goal by developing a plugin.

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Can an email be sent to a user that is rejected for sign up?

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