Can an email be sent to a user that is rejected for sign up?

This sounds like an odd question but our forum is only open to our existing customers and since we are a B2B company we do not interact directly with end users of our product and we also require all users to use their company domain name in their email address.

I would like to be able to send an email to someone we reject informing them of this policy so that they know that they have been rejected and why. Also, if they are inadvertently using a personal email address they are clued in to the fact that they need to use their work email address.

Any ideas? Or is this out of the scope of Discourse??

Thanks again and I cannot say enough great things about Discourse we loved it from the beginning and it keeps getting better and easier to use and has great customizability!! Keep up the great work…



Thanks for the kind words! I think you would need to email them directly in this case.


I’m not positive, but you might be able to automate this with a webhook…

I don’t think we have a webhook for failed / rejected signup though.


Doesn’t seem like it’d be a huge feat to add one, though.


Matt and all

I did explore the webhooks section and did not see anything so an addition would be GREAT! Now I just need to figure out how to use webhooks!!! :stuck_out_tongue:

Is there a plan to add this to the code? Thanks

Not planned at the moment, as always we heavily prioritize features requested by our paying customers.

For your use case, why not require account approval, I know it is not automatic, but may be manageable if not too active

This feature is doable in a plugin


Thanks Sam,

Our accounts do require approval but I would like to inform users why they are not approved. Usually because they need to be in our CRM and that requires a separate form to be completed or they are simply not eligible (may be an end user or reseller).

Which plugin might you be referring to?

The plugin does not exist. Sam was merely sharing that it would be possible to accomplish your goal by developing a plugin.

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Ahhhhh duh!!

Unfortunately, I am not a programmer so that is not likely to happen!! :slight_smile:

Thanks anyway!

Do we have a webhook that covers this case now @vinothkannans?


I think it is now possible with “Reviewable” webhook events. Let me check and confirm it.


Yes, it is possible with “Reviewable” webhook events. The webhook payload will include the “status” value 2 if user signup is rejected.


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