We run a course forum using Discourse and one of our students received this notification: Hello, This is an automated message from XXX Forum to let you know that your account has been temporarily placed on hold as a precautionary measure. Please do continue to browse, but you won’t be able to re…

[image] martinmarketing: Did they maybe post too much too quickly so it was interpreted as spam? Yes, this is the case that happens more often, usually if a text is copied-pasted and the reply button clicked too quickly. Other triggers can be, for example, if a post receives too many spam fla…

On our board, we get these messages the OP mentions which seem to have no recipient - the recipients/participants only include the Moderators group and System and no listed user. Would this occur if, say, a spam-bot creates an account, tries to post, and the account gets deleted for another reason a…

After investigation, I think I answered my own question - now that I understand what’s going on, I can see in the logs where a user was reviewed and deleted shortly after this message was sent, and that is most likely the reason for a moderator “your account is on hold” message with no user in the r…

on forum.playhive.com I was put on hold but I don’t know how long for. This is really strange as well

What triggers an account to be put on hold?

Product Support

ondrej May 24, 2019, 6:35am 6

When you silence a user their account will be put on hold. They will also receive a PM from system letting them know.

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What triggers an account to be put on hold?

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