What triggers an account to be put on hold?


(Tammy Martin) #1

We run a course forum using Discourse and one of our students received this notification:

Hello,

This is an automated message from XXX Forum to let you know that your account has been temporarily placed on hold as a precautionary measure.

Please do continue to browse, but you won’t be able to reply or create topics until a staff member 3 reviews your most recent posts. We apologize for the inconvenience.

For additional guidance, refer to our community guidelines.

Their account seems to be active now because they are able to do everything in forum again, but we’re wondering what different scenarios would trigger this automated message in Discourse. Did they maybe post too much too quickly so it was interpreted as spam?

Looking forward to hearing from you…


(Daniela) #2

Yes, this is the case that happens more often, usually if a text is copied-pasted and the reply button clicked too quickly. Other triggers can be, for example, if a post receives too many spam flags or if a staff member silence a user.

You can check which trigger is the most used on your site looking at /admin/logs/staff_action_logs and filtering for silence user.