When a regular user mentions @admins , the notifications do not arrive. However, if an admin mentions @admins , the notifications work correctly. How can I resolve this issue?

maybe have a look at these settings for the admin group. [IMG_2567]

[Screenshot 2024-11-29 at 10.06.00 PM]

can you please check your permissions and settings again, maybe refresh your test user. I just tested this using a TL_2 user mentioning admins group and it worked as expected - I got a notification immediately. [Screenshot 2024-11-29 at 7.15.50 PM]

Did you mention in “private message”?

Try to do in “private message”

they aren’t private messages. they are personal messages. the admin has to be invited to the conversation. your OP doesn’t say anything about pms. [image] willie: When a regular user mentions @admins , the notifications do not arrive. However, if an admin mentions @admins , the notifications wor…

Mentions to @admins Not Sending Notifications for Regular Users – How to Fix

Support

Lilly (Lillian ) November 30, 2024, 2:59am 2

maybe have a look at these settings for the admin group.

Topic		Replies	Views
Onslaught of notifications Support	5	683	April 12, 2018
What is the behaviour of user mentions in private messages? Support	4	734	October 9, 2021
Group mention notifications going to users not in group Bug	17	1099	July 8, 2020
How do I make my group mention notify group members? Support groups	7	174	August 5, 2026
Triggering an email notification with a group @mention not working Support	11	1590	December 21, 2017

Mentions to @admins Not Sending Notifications for Regular Users – How to Fix

Related topics