When a regular user mentions @admins , the notifications do not arrive. However, if an admin mentions @admins , the notifications work correctly. How can I resolve this issue?

maybe have a look at these settings for the admin group. [IMG_2567]

[Screenshot 2024-11-29 at 10.06.00 PM]

can you please check your permissions and settings again, maybe refresh your test user. I just tested this using a TL_2 user mentioning admins group and it worked as expected - I got a notification immediately. [Screenshot 2024-11-29 at 7.15.50 PM]

Did you mention in “private message”?

Try to do in “private message”

they aren’t private messages. they are personal messages. the admin has to be invited to the conversation. your OP doesn’t say anything about pms. [imagem] willie: When a regular user mentions @admins , the notifications do not arrive. However, if an admin mentions @admins , the notifications wo…

Menções a @admins Não Enviando Notificações para Usuários Regulares – Como Corrigir

Suporte ao Produto

Lilly (Lillian ) Novembro 30, 2024, 2:59am 2

talvez dê uma olhada nestas configurações para o grupo de administradores.

Tópico		Respostas	Visualizações
Onslaught of notifications Product Support	5	741	12 de Abril de 2018
What is the behaviour of user mentions in private messages? Product Support	4	782	9 de Outubro de 2021
Group mention notifications going to users not in group Bug	17	1221	8 de Julho de 2020
How do I make my group mention notify group members? Product Support groups	7	247	5 de Agosto de 2026
Triggering an email notification with a group @mention not working Product Support	11	1671	21 de Dezembro de 2017

Menções a @admins Não Enviando Notificações para Usuários Regulares – Como Corrigir

Tópicos relacionados