500 Error After Update

Hi there, my community at community.softr.io is experiencing a 500 error after updating the site via clicking the “Update to Latest Version” and now our site is down. The only information I can give is via the processes tab. Any information is welcomed! Thanks

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USER         PID %CPU %MEM    VSZ   RSS TTY      STAT START   TIME COMMAND
discour+ 3410982  0.4  3.2 8839768 262536 ?      Sl   17:03   0:09 unicorn worker[0] -E production -c config/unicorn.conf.rb
discour+ 3416915  0.1  3.2 496216 256508 ?       Sl   17:06   0:03 unicorn worker[2] -E production -c config/unicorn.conf.rb
discour+ 3416922  0.1  3.1 467544 251304 ?       Sl   17:06   0:03 unicorn worker[3] -E production -c config/unicorn.conf.rb
discour+ 3416906  0.1  3.1 469592 248588 ?       Sl   17:06   0:03 unicorn worker[1] -E production -c config/unicorn.conf.rb
discour+ 3410725  0.8  2.9 393676 230956 ?       Sl   17:02   0:18 unicorn master -E production -c config/unicorn.conf.rb
discour+ 3430157  0.0  2.6 405964 212468 ?       Rl   17:40   0:00 discourse sidekiq
postgres     690  0.0  1.5 2241160 120460 ?      Ss    2021  60:08 postgres: 13/main: checkpointer 
postgres     675  0.0  1.0 2240960 80972 ?       S     2021  77:48 /usr/lib/postgresql/13/bin/postmaster -D /etc/postgresql/13/main
postgres 3410814  0.0  0.6 2252132 49404 ?       Ss   17:02   0:01 postgres: 13/main: discourse discourse [local] idle
postgres     691  0.0  0.4 2240960 39716 ?       Ss    2021  22:18 postgres: 13/main: background writer 
postgres 3427858  0.0  0.3 2244116 31328 ?       Ss   17:39   0:00 postgres: 13/main: discourse discourse [local] idle
postgres 3426593  0.0  0.3 2242980 29020 ?       Ss   17:38   0:00 postgres: 13/main: discourse discourse [local] idle
postgres     692  0.0  0.2 2240960 22420 ?       Ss    2021 383:46 postgres: 13/main: walwriter 
postgres 3429580  0.0  0.2 2242840 21080 ?       Ss   17:40   0:00 postgres: 13/main: discourse discourse [local] idle
redis        670  0.5  0.1  99000 11896 ?        Sl    2021 4188:15 /usr/bin/redis-server *:6379
www-data 4178220  0.0  0.1  58460 10968 ?        S    Jul25  26:41 nginx: worker process
www-data 4178219  0.0  0.1  58188 10420 ?        S    Jul25   2:02 nginx: worker process
postgres     693  0.0  0.1 2241632 8704 ?        Ss    2021  38:07 postgres: 13/main: autovacuum launcher 
root         665  0.0  0.0  55732  7772 ?        S     2021   0:00 nginx: master process /usr/sbin/nginx
postgres     695  0.0  0.0 2241516 6832 ?        Ss    2021   1:37 postgres: 13/main: logical replication launcher 
postgres     694  0.0  0.0  68756  5732 ?        Ss    2021 113:07 postgres: 13/main: stats collector 
www-data 4178221  0.0  0.0  56056  4128 ?        S    Jul25   0:40 nginx: cache manager process
root         663  0.0  0.0 156148  4020 ?        Sl    2021   2:00 rsyslogd -n
discour+     666  0.0  0.0  15128  3840 ?        S     2021 676:12 /bin/bash config/unicorn_launcher -E production -c config/unicorn.conf.rb
discour+ 3430161  0.0  0.0  18636  3544 ?        R    17:40   0:00 ps aux --sort -rss
root           1  0.0  0.0   6660  3116 pts/0    Ss+   2021   0:00 /bin/bash /sbin/boot
root         664  0.0  0.0   8436  2760 ?        S     2021   4:24 cron -f
discour+ 3430148  0.0  0.0  13700  2224 ?        S    17:40   0:00 sleep 1
root         662  0.0  0.0   2156   736 ?        Ss    2021   0:11 runsv postgres
root         668  0.0  0.0   2300   736 ?        S     2021   2:20 svlogd /var/log/redis
root         658  0.0  0.0   2156   732 ?        Ss    2021   0:10 runsv cron
root         659  0.0  0.0   2156   732 ?        Ss    2021   0:11 runsv unicorn
root         660  0.0  0.0   2156   732 ?        Ss    2021   0:11 runsv redis
root         661  0.0  0.0   2156   732 ?        Ss    2021   0:11 runsv nginx
root         656  0.0  0.0   2308   672 pts/0    S+    2021  20:03 /usr/bin/runsvdir -P /etc/service
root         657  0.0  0.0   2156   672 ?        Ss    2021   0:11 runsv rsyslog
root         673  0.0  0.0   2300   672 ?        S     2021   0:10 svlogd /var/log/postgres

Hey Lizzie,

Do you have any third-party plugins installed? You can identify them as having GitHub URLs which don’t begin github.com/discourse

I would start by editing your app.yml and disabling those, then rebuilding via the command line.

2 Likes

Thank you! Got it sorted.

1 Like

Which one was the issue this time?

1 Like