Add a new site (android) 'was not found'


(Robert Griffiths) #1

I’m trying to add community.chakralinux.org to my discourse app on android and it says it was not found. Meta.discourse.org works. Any ideas?


(Daniela) #2

Your site don’t use HTTPS and it’s a requirement for the app


(Robert Griffiths) #3

Thanks, It is HTTPS, I checked in Google chrome, is there something more specific that may be at fault?


(totte) #4

How did you determine that? It appears to use HTTPS to me, the “Force HTTPS” setting is enabled, and the certificate is valid until April, 2018.


(Daniela) #5

That’s what I see if I click the link in the OP (using Firefox)

Have you configured the redirect from HTTP to HTTPS?


(Jay Pfaffman) #6

I clicked the link and the http version loaded.


(totte) #7

That’s peculiar. I can reproduce in Firefox. It used to have a letsencrypt.org certificate, until we started using Fastly, as per the official recommendations. The instructions followed were these. Given the “Force HTTPS” option, I never considered this. The website got all A+ scores on Qualys’.

I thought the redirection to be provided out of the box, would it be required to configure the web.ssl.template.yml to do this properly?

I set up a request setting to force TLS, as per this guide.

Then:

$ curl -I -L "http://community.chakralinux.org" 
HTTP/1.1 200 OK
Server: nginx
Content-Type: text/html; charset=utf-8
X-Frame-Options: SAMEORIGIN
X-XSS-Protection: 1; mode=block
X-Content-Type-Options: nosniff
X-Discourse-Route: categories/index
Cache-Control: no-store, must-revalidate, no-cache, private
X-Request-Id: 8711a2e1-8f03-43e2-b591-3f210d9136da
X-Runtime: 0.200937
X-Discourse-TrackView: 1
Referrer-Policy: no-referrer-when-downgrade
Strict-Transport-Security: max-age=31536000
Transfer-Encoding: chunked
Accept-Ranges: bytes
Date: Fri, 21 Jul 2017 13:05:06 GMT
Via: 1.1 varnish
Age: 0
Connection: keep-alive
X-Served-By: cache-bma7022-BMA
X-Cache: MISS
X-Cache-Hits: 0
X-Timer: S1500642307.597531,VS0,VE236
Vary: Accept-Encoding

Now:

$ curl -I -L "http://community.chakralinux.org"
HTTP/1.1 301 Moved Permanently
Server: Varnish
Retry-After: 0
Location: https://community.chakralinux.org/
Content-Length: 0
Accept-Ranges: bytes
Date: Fri, 21 Jul 2017 13:46:13 GMT
Via: 1.1 varnish
Connection: close
X-Served-By: cache-bma7022-BMA
X-Cache: HIT
X-Cache-Hits: 0
X-Timer: S1500644774.956754,VS0,VE2

HTTP/1.1 200 OK
Server: nginx
Content-Type: text/html; charset=utf-8
X-Frame-Options: SAMEORIGIN
X-XSS-Protection: 1; mode=block
X-Content-Type-Options: nosniff
X-Discourse-Route: categories/index
Cache-Control: no-store, must-revalidate, no-cache, private
X-Request-Id: fb53fb0c-936e-459e-8154-b8ca0176db35
X-Runtime: 0.222025
X-Discourse-TrackView: 1
Referrer-Policy: no-referrer-when-downgrade
Strict-Transport-Security: max-age=31536000
Transfer-Encoding: chunked
Accept-Ranges: bytes
Date: Fri, 21 Jul 2017 13:46:14 GMT
Via: 1.1 varnish
Age: 0
Connection: keep-alive
X-Served-By: cache-bma7022-BMA
X-Cache: MISS
X-Cache-Hits: 0
X-Timer: S1500644774.126033,VS0,VE256
Vary: Accept-Encoding

(Jay Pfaffman) #8

Did you pay to have Fastly support SSL for your site? Last I looked, it was expensive and looked cumbersome to configure.


(totte) #9

They provide us with a TLS wildcard certificate. I have no frame of reference when it comes to the pricing and configuration learning curve, so I can’t comment on that.

Either way, curl and Firefox both appear to be redirected as they should. I installed the Discourse application on my Huawei “Nexus 6P” phone which runs Android 7.1.2, and trying to add the URL community.chakralinux.org does produce the error “community.chakralinux.org was not found!”. The Discourse installation is version v1.9.0.beta4 +126.


(Daniela) #10

I have difficult to add my forum too (“was not found”).
I’ve just upgraded the forum to the very latest version of discourse (v1.9.0.beta4 +196) and now I can add my site to the app. (Huawei Y6II)


(totte) #11

I upgraded the installation:

# cd /var/discourse
# git pull
# ./launcher rebuild app

The version is now v1.9.0.beta4 +196, and when visiting /admin/upgrade everything is listed as “Up to date”. I reinstalled the Discourse application on my phone and tried adding the website to it again, but it still returns the same error, “[url] was not found!”. Adding this site (meta) works just fine.

Is there a way to enable verbose error logging or output from the Discourse application, in order to troubleshoot this further? I tried looking in /logs but when making the request (pressing :heavy_check_mark: to add the site) nothing pops up.


(Joffrey Jaffeux) #12

Just a quick note: I will investigate those issues next week.


(Robert Griffiths) #13

@totte Site says error 503 on my desktop, restarted pc and router , no change,
5 mins later, now says site is in maintenance
Edit. Not looked for a while but at midnight it’s back up but still can’t use discourse app.


(totte) #15

I get the feeling that this could be related to our Fastly configuration. I don’t know whether the following is relevant or not, but I have not completed this (serving message bus from the origin, and setting the long polling base url):

While the fastly.template.yml is included (by me) in the app.yml configuration file, a quick edit to comment it out, and a rebuild later, I am still unable to add the site in the Android application. I did not, however, reinstall it, or clear the cache, or anything like that on the Android device.

@joffreyjaffeux I’m a bit wary of what details can be shared or not, but would be happy to provide them in a private message, should it be required.

@robgriff444 I upgraded and rebuilt the installation yesterday, presumably at the same moment when you tried to access the website. I might arrange for an explanatory “maintenance page” to be displayed in the future, as opposed to a 502 or 503.


(Nicholas Tolstoshev) #16

I’m getting the same error message with our site: forum.growersnetwork.org
It works fine on iOS but can’t get it to work on Android.


(Nicholas Tolstoshev) #17

We’re using Cloudflare in case that factors in to the issue.


(Joffrey Jaffeux) #18

A similar issue has been solved, worth a read probably: Community not found in App Android Version 7


(Joffrey Jaffeux) #19

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