I just had an interesting conversation with a colleague, who was having some trouble with her discourse notifications. She’s a hybrid user - most of the time she just uses email to participate in discussions but sometimes she logs in to start topics and like posts. This means that she often has dozens or even hundreds of notifications which she’d just like to dismiss. She did not immediately find the “Dismiss all” link on her own and when I told her about it she said it was not obvious at all.
Facebook has a “Mark all as read” link right at the top, which is probably what she is expecting. I’m sure many users have that expectation.
The top of the notifications menu is pretty full already - maybe a “Dismiss all” link could be added to the bottom right corner, next to “view older notifications”?
Because I wrote 3 posts about this? Sorry, I was just trying to separate the questions so we can usefully talk about them. Didn’t realize I was harping.
In this case I don’t think I’m describing an outlier behavior at all - people who use facebook want to dismiss their notifications and don’t expect to click through to “view old notifications” and then look for a “dismiss all” button down the left side of the page.
My community has alot of these hybrid users who prefer to use email to read and reply to PMs and topics they are following or when they are mentioned. Only occasionally do they log in and when they do they are overwhelmed by the notifications and just ignore them. They’ll then click around a bit in discussions and then give up and go back to their email. I am not making this up - it’s feedback I’ve been getting for a while.
I think putting the “dismiss all” link where they are looking for it will help these hybrid users to make a fresh start with using the discourse site, and then hopefully start logging in more regularly.
I routinely see that users have several old/undismissed notifications in our office when I walk around. I assume this is in part because of similar things to what @tobiaseigen and others have described.
I don’t expect many users to complain about it though. Rather, my concern is that they get so used to seeing a notification bubble permanently positioned over their avatar that they stop noticing it at all.
I don’t think this would completely solve that problem, but it seems to be a somewhat common pattern in apps with similar notification features and it might increase the odds of the feature being used a bit.
So I’d welcome this change if it ever makes it to the top of anyone’s list.
has anyone created a query to calculate the number of notifications (and the number of different types of notifications) people have on a site? It would be interesting and useful to see how many people are just ignoring that menu.
I have been thinking a lot about this lately, and find it mildly annoying that it takes 3 clicks to accomplish the same thing. (I have to go into the main list of “view older notifications” then the “Dismiss All” button.
I’ve been using Discourse daily since April and never even knew there was a “Dismiss All” button till I saw this thread and deciding to go hunting for it. It wasn’t obvious or intuitive that it would be hidden under the “view older posts…” link. Why would I look for it there?
I had eventually turned off notifications for likes because I didn’t see any way to dismiss them en masse, so they’d pile up, and I’d have to either ignore them or click on each one to clear it, thereby wasting time. This design could be improved.
I’m the admin of my forum too. I doubt many of our users even know this feature exists. I could survey them to be sure, but I quickly asked my g/f who’s been helping me admin, and she didn’t know it was there either.
If you need more validation that people don’t know this feature exists, that should be easy to gather.
So yeah, add my vote to making this more prominent.