Add the ability to preview the content of the Revise rejection email before sending

Feature
,
1

This is partly inspired by: Show a preview of the email that will be sent when rejecting users

Add a Preview button (or toggle) to the Revise modal:

A dark-themed window displays a form for submitting feedback regarding a duplicate post, with a pre-written message addressed to Janet and options to send a private message or cancel. (Captioned by AI)
A dark-themed window displays a form for submitting feedback regarding a duplicate post, with a pre-written message addressed to Janet and options to send a private message or cancel. (Captioned by AI)317×428 12.8 KB

so that the moderator can see the full (body) content of the email that will be sent out, including the relevant output of the templates:

system_messages.reviewable_queued_post_revise_and_reject.text_body_template

system_messages.reviewable_queued_post_revise_and_reject_new_topic.text_body_template

This would give moderators a clearer picture of what’s included in the rejection email.

Currently, the moderator may otherwise enter text in the Feedback field that doesn’t align or duplicates what is in the template, for example entering:

Hi Janet,
This is a duplicate of x post.
Best wishes,
John

unaware that the resulting email would be something like this:

Hi Janet,

We've reviewed your post in Test Topic and have some feedback for you.

Reason: Duplicate post

Hi Janet,
This is a duplicate of x post.
Best wishes,
John

You can edit your original post below and re-submit to make the suggested changes, or reply to this message if you have any questions.

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Hello.

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Thanks,

TestForum Moderators
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2

Yeah, it would be great to have this sort of thing happen across the entire review workflow rather than just for specific cases.

I do wonder if utilising the composer (with template(s)) might be the simplest and most consistent way to achieve this across moderator emails, PMs, and replies.

1 Like