Amazon links are failing to onebox

Amazon links are failing to onebox with a 503 error. This was reported on a customer’s site. I’m able to reproduce the issue on Meta and on our sandbox site: Amazon onebox tests - Demo. I’ve tested on the sandbox site just in case false positive results are returned on Meta due to cached oneboxes. The link below should show the issue though:

On my local development site, the above link is converted to a onebox without any issue. Possibly the problem on production sites is related to the onebox user agent. I don’t think that user agent gets set in development mode.


Onebox does currently send a custom user agent when making requests on various Amazon sites. However, we’re sending a very old user agent which wouldn’t be commonly seen.

I’ve created a simple PR to update the user agent to a more modern one. This may help with the 503 errors.

Please note, however, that during manual testing of this change I couldn’t establish a clear pattern of what was triggering the 503s. In many cases, sending the old user agent would result in a 503 - but sometimes it wouldn’t. Therefore, I wouldn’t guarantee that this will fix the problem, but I think it will go some way to helping reduce the number of errors.


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