Is it possible using the assign plugin to assign the first staff user who replies to a thread?
You can use the “assign self regex” so someone can reply with a key phrase like “on my list” to have it auto assigned
Yes, I actually use it quite a bit here on meta … I think it is a bit dangerous for any reply.
Initially when we deployed assign on meta we “auto assigned” on mention and even that was way too much.
Assign on first reply is a bit atomic. That said … a site setting for assign … maybe … @jj11909 perhapse try the assign to self regex for a bit and let us know how you go?