Automated emails not sending

[adalo_jesse (Jesse Haywood)]

Hello,

I went through our onboarding flow for the forum and the only email that automatically sends is the “confirm new account” email. I am wanting an onboarding email to be sent after they confirm their account. I assumed “welcome user” would do it, but that email never sends. What am I missing?

Thanks!

[JammyDodger]

@adalo_jesse

I assumed “welcome user” would do it, but that email never sends. What am I missing?

I believe the Welcome User template is sent out as a PM, and users will only receive an email notification about it in the usual notification way (not seen the site for 10 minutes, have the right preferences in their email settings, etc)