Automatically unsubscribe users from Digest emails who constantly do not open it

feature
#1

Our community is growing, so do the number of weekly digests sent out each week and thus the costs for Sendgrid.

I assume that only a fraction really reading the digests, thus we’re probably sending out a lot of emails in vain.

Is there a plan to provide more visibility via Discourse into click and open email stats?

It would be also good to have a setting like, if a user has not opened (or clicked any link) the last X digests the user will be automatically unsubscribed from it, in order to save costs.

7 Likes
#2

There already is a setting to not send the digest if the person did not log in for a specific time. It’s called suppress digest email after days.

7 Likes
#3

Fair enough, I did not know about this. Not exactly the same, but certainly helpful anyways to lower the Digests sent out. Thanks for the heads up :+1:

5 Likes
#4

I think I remember a similar question, and the developers were against tracking this, for privacy reasons (not 100% sure).

Also I wonder how reliable it would be. Usually these things use invisible/small images don’t they? A lot of people choose not to “display external images” when reading emails.

2 Likes
#5

Some email providers automatically strip/block images from loading before showing the message (for security purposes). The user then has to click Show images to see what they are. :neutral_face:

2 Likes