@alefattorini mentioned one of my favorite books on the subject; consider this an extra for Buzzing Communities. @HAWK helps helm the companion community, Feverbee.
The following two personal suggestions (and favorites) are considered “dry” reading.
That, for someone like me, means “really insightful text requiring tenacity of the subject to digest in a gleeful hyperfocus”.
If you are into community management, these two books are engaging, no matter the diction.
Design To Thrive focuses on creating community culture. Cultivating Communities of Practice may entice intranet communities for corporations and those communities built around a subject with a lot of valuable user-driven information lasting beyond the community itself.
And, while this next suggestion and personal favorite is not a book on the subject of community management, it is highly relevant as a logical tangent.
How to manage yourself among a lot of users and staff.
It focuses on three general options when it comes to someone in your life you feel you can “do without” (air quotes). Choose one.
- Attempt to change the someone.
- Place the someone out of your life, or at least knock them down the lower digits (ie, away from single digits) on your life’s priority list.
This is a very general summary that only teases by a glimmer to the wealth of personal and highly self-empowering info contained in the book.
Also, how to possibly understand situations involving “problem” users. Replace “you”: People can’t drive your community crazy if your community doesn’t give them the keys.