in our organisation’s community, we use mainly Slack, GoogleDocs and other tools as they are freely available but we are hitting now their limits of their freemium models and reasons discussed in Discourse and Slack (or other group chat apps like IRC, HipChat, Gitter, etc), so we came to the decision that we have to replace them soon.
The core team can’t take care of it, as they are occupied by the work on the platform whos beta will go online soon. This gap is supposed to be bridge by the help of the community.
In the first step we would evaluate software (wherever possible FOSS) and write to vendors for non-profit options.
In order to do so, we need to set up an email archive so that communication can continue if someone can’t join in. So I thought about mailman or others (see List Server and Version) plus nabble.
Mailing list needs to be simple to reach everyone where necessary without having to think about who needs to be in CC. An archive must be created so that new ones can read in as needed, or work can be transferred quickly, or the actions of the movement can be followed loosely. But the archive must be protected.
In the course of the research, I was referred to Discourse as a private email support portal, so I continued my research in this forum. As discourse comes with a load of plug-ins, I getting more and more the impression that it could replace Slack quite nicely, as it is mainly used for posting in channels, referring to external websites and documents.
Basically, we would like to be able to send Emails out of discourse and assign the resulting task(s) to community members.
Moreover, we would like to establish room for discussion as we have now by means of the channels like
That can be well covered by categories and tags. Besides this, there is for
- Task manager within Discourse?
- Using discourse as ticket system, so no balls are dropped woman_juggling
- Tickets Plugin tickets
- Favorites - select your favorite categories
- Let users configure categories for /Latest
- A more social Discourse layout
- Customizable Homepage or Discussion Feed?
I would like to know how stable it is.
It is reliable and reasonable option to cover a workflow as below:
- Initiate conversation with person/entity xyz
-> Create discussion in discourse
-> discourse sends email to xyz
-> email should show senders as Name.Surename@community…
- answered will added to the discussion
-> allowing xyz to enter the discussion on our discourse would be appreciated
- resulting task(s)
-> assign to community members
-> add to calender (meeting, due date …)
-> all tasks/tickets need to visible to all community members
Thank you, any input is highly appreciated