A few days ago I started an update marked as “critical”. After installing, the system announced that the update has been installed successfully. However, after that I can no longer log in as an administrator, which is a serious problem for me at work.
When i am trying to log in, it is running and running, endlessly, showing me only those five colored dots.
Yes, in safe mode i can access my site. It is actually enough to “Disable all client-side plugin customizations”. But i still cannot access admin interface even in safe mode.
You should be able to login in safe mode, so I’m not sure what’s going on.
Could you go into a little more detail about what you’re seeing when you try these things? For instance, when you enable safe mode and can access the site, what happens when you try and login?
As i said, i can login in the safe mode and everything looks just fine. Normally, i cannot do that, cannot log in at all.
But, once when i am logged in in the safe mode, i still cannot access administrator interface. When i try that even in safe mode, it shows me those five colored dots running and running with no end.
I have done as you said. I tried everything and it doesn’t show any error notification. Only possible clue I have found is that, I can login in safe mode even with checked “Disable themes and theme components” and “Disable unofficial client-side plugin customizations”. I need only “Disable all client-side plugin customizations”. Does it maybe help?
Also, as I said, the problem occurred after I ran the upgrades for which I have found notifications that I have to do that.
Can you post a list of the plugins installed and enabled on your site? From your description, it looks like an official plugin is causing the problem, so you can try and narrow down which one it is. You can try disabling them one by one.
Also, if you only rebuilt your site a few days ago, try rebuilding it again, it’s possible that a new rebuild fixes the issue.