Can't Add Users


(Kyler Boudreau) #1

I’m trying to figure out how to add new users to the forum, and other posts show how to do it from the command line (not an option for this install) or they say to invite them from a post. However, when I invite from a post, and enter the email address of the user I want to invite, it just says it “can’t find that username.” So I’m completely stuck.


(Régis Hanol) #2

I just tried and invite works fine when entering an unknown email address. Are you sure you entered a valid email address? Did the invite dialog change when you entered the email address?


(Kyler Boudreau) #3

Thanks Regis.

This is what I get:

And this person for sure hasn’t been added.


(Sam Saffron) #4

Are you an admin or end user? Did you exceed the rate limit?


(Allen - Watchman Monitoring) #5

I’ve seen that when a user has registered for access, but was not yet approved.

(I was inviting them without knowing they’d already applied)

of course, that’s a one-off and probably not a reason for you to get errors with many addresses.


(Kyler Boudreau) #6

I’m the admin, and have only tried it on three different email addresses. They all do the same thing. This forum is brand new - Jeff just set it up for me.