Getting error trying to add new accounts

support
1

Error message:

Sorry! This invitation is intended for new users, who do not already have an existing account.

I have created dummy users so that I can test rights to make sure they work properly. The accounts are all from the same domain, but have different emails. The first one added fine. When I tried to add the second one, I got the message above.

I tried searching, but can’t find anything related which doesn’t mean it’s there… it might mean I don’t know how to look.

Thanks!

2

Hey tjesi,

welcome to meta.

here is a post that might help you understand invites. See if that helps.

3

Thank you! I did read that. I created the invites from the admin user. There were only 6 invites. They were successfully sent. It was when I logged in to the test user accounts that the invites failed. The first one worked, but everyone after that failed with the message I gave above.

4

if you edit the invite, is there an email address in the ‘Restrict to one email address’ field

5

Yes… it is restricted to the email address it was sent to in the bulk mailing. Should that be unchecked?

The links in each of the emails sent is completely different. I deleted one of the emails from the bulk email invitations and sent a separate one. Still get the same error.

Is there something that checks IP addresses? Or something that relates to domains?

Thank you.

Tjesi

7

I found the answer. It has to do with using Google Chrome and who it thinks it logged in. Even if I go to the gmail account of the user the invitation was sent to, if I had logged into another account first and not logged out of it (which I never really needed to do before), it was using the email address of the first account I logged in with. Once I logged out of all accounts, went back in to the one with the invitation, then it worked.

Tjesi

8

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