Can't request password change from that IP address?

I have a member wanting to change her password, and she’s getting this:


(First time I’ve come across this one)

Is there a way of overriding this?

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Check for “Block” entries for their IP in /admin/logs/screened_ip_addresses - they likely share an IP with a previously banned spammer. This can happen by accident due to IP reuse.

5 Likes

Bingo, that was it! Thanks for getting me up and running again.

Appreciate it.

C

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