Category on private message

[Sean_R (Republic Wireless)]

I think PM tagging is coming to Discourse:

Tags for staff private messages

I’d very much like to be able to use tags in private messages, and especially staff tasks, to help my team manage all the correspondence piling up in messages and use messaging as a way to directly provide support to members and track an issue all the way through resolution, like a task tracker. The ability to add tags like new, inprogress, waitingonsomeone, completed would be a big help.

That could work or you could set up groups since they act as categories(inboxes) for PMs. Then you could have PMs move from inbox to inbox.

I think the tagging or even some type of Solved/unsolved extension of the plugin for PMs would serve you well.