Changing admin email with no access to original email account or SSH

support
1

I have searched previous threads on this and cannot find a way to change my admin email address.

  • I have lost access to the original email account.
  • I do not have access to SSH on the server.

Please can you advise?

2

Just contact the other co-admin or your hosted provider.

1 Like
3

That’s gonna be a tough one. You do need SSH access or another admin who still has access via web.

4

So I can create another admin account and use that to change my original admin email - without needing to verify via my current admin email?

5

I’ve tried setting up an admin account and using that to change the other admin primary email. It doesn’t work. It still sends a confirmatory email to the original email address - the one I can’t access.

I think this should be considered for a feature request. It should be possible for an admin to change an email address - and for the user to only confirm the new email address.