Discourse is awesome and it helped us growing community around our open-source software tremendously, thank you! We would like to improve user’s experience by answering all questions. However, too easy too hard, to too specific questions often remain completely unanswered, because nobody feels well…

Stack exchange was designed exactly to solve that problem. Discourse is designed specifically to solve a different problem.

Thank you, I know Stack Overflow has this feature, but in general a simpler, free discussion is preferable. We only miss the ability to give hints about why a question does not get a proper answer.

Well, that’s why I ended up with Discourse as well. I think that all you can do is to coach some people to provide discussion for those questions and why they aren’t getting answered in hopes of having that become a community norm.

Discourse often provides ingenious solutions for these kind of problems (e.g., multiple people replying to a question does not happen since Discourse shows if someone has already started answering). In case of not-responded topics, we could save time on training and make manual moderation easier if…

This doesn’t solve your problem, but you can make unanswered topics more visible with the Unanswered Filter theme component. It adds an Unanswered button to your site’s navigation bar. I’m not sure about the issue of being able to comment without answering. I do that all the time by creating a norm…

Thanks for the tips! The “unanswered filter” would be a great solution, but this is where “commenting the question without answering” problem comes in: if I want to comment on the question something like “I don’t know, but I would be interested, too” (or add any other comment that does not actually…

[Bild] lassoan: if I want to comment on the question something like “I don’t know, but I would be interested, too” (or add any other comment that does not actually answer the question) it still counts as an answer and so the question does not show up anymore as unanswered. Figuring out how to…

[Bild] lassoan: Is there any best practices how to avoid this situation? I’m in the middle of considering how to handle question and answers on the forum I’m currently setting up. I’ve gone into some detail replying to you because it is worth being clear about what we’re doing. I expect that…

I’d be interested in a topic about the softer side of issue resolution in Discourse.

It might be something that the Discourse Solved plugin could deal with by sending a “Did you get this resolved?” notification to the original poster in topics that have no marked solution. That would move some of the responsibility of making sure there are no unresolved questions from the site staff…

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Unterstützung

simon 25. Januar 2020 um 01:30 6

Das löst dein Problem zwar nicht, aber du kannst unbeantwortete Themen mit dem Theme-Modul Unanswered Filter sichtbarer machen. Es fügt deiner Navigationsleiste eine Schaltfläche „Unbeantwortet

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