Community Feedback - Did you find your answer?

[Suzie_Ring (Susan Schofield)]

Hello all!

Our Community is trying to gauge how many customers service calls are avoided by neighbors finding their answer in our community. I was thinking of doing a pop up or add on to solutions like the below. Do any of you currently do this in your Communities?

Option 1: Feedback pop up that says “Did you find the answer you were looking for?”

Option 2: Add a button to marked solutions like the one below so people can click if it was a helpful answer.

Thank you all for your insights!

[Zup]

I think the already existing heart icon and the ‘Helpful’ button would conclude the same information, no?

Option 1 seems a bit intrusive but it’s the information you want and I imagine it would have more responses than Option 2.