Confused about E-Mail templates

support
1

Tried to identify which E-Mail Template is used when a user puts a new topic into a category.
I have users watching and watching first post.

Thought I found the correct template only to discover that when I’m putting a new topic in a special category, the users get mails from different templates.

These two users got different E-Mails:
One is administrator and team, and has the category on watching first post,
the other is team and has the category on watching.

Now I’m confused. How can I determine which template is used refering to which setting, or is there more to it?

Since my goal is to define a special template for one single category:
Is there a possibility to configure a fixed template for a special category?

And by the way: Is here somewhere a listing which variables are there and usable in the body? It surprised me that %topic_title refuses to be in the body.

2

Search for specific, unique words used in the email via the admin, customize, text interface.

3

That would sure be a way if the bodies were different … but all in question seem to go

%{header_instructions}

%{message}

%{context}

%{respond_instructions}

only the subjects differ.

I will have to go through all of them in my test environment and write something special in each one then, don’t I?

4

If the subjects differ, searching for the subject should work?

Those %{strings} are all replacement elements.

5

Just to get it straight:

There is no listing which template is used when. One has to resolve it upon the E-Mail the users have already gotten, and that may differ upon the watch mode. But there are no further implications s.a. trust level, e-mail level etc.

Also, there is no listing of the replacement elements (variables) which can be used in which parts of the E-Mail templates.

Right?
I’ll start searching then. :slightly_smiling_face:

6

sooo…after quite a while of searching, found that there is no e-mail template for user watching first post, but there are text templates: user_notifications.user_watching_first_post.subject_template & user_notifications.user_watching_first_post.text_body_template.

What I don’t understand: If e-mail templates aren’t necessary for notification e-mails, why are there some and some others not?

I don’t get the whole templating thing. There are body templates that use variables like %{topic_title} and %{topic_excerpt} etc., but if I copy them into eg. user_notifications.user_posted.text_body_template, it says they can’t be used.

Are these templates alterable at all? Which variables can be used? Where is the list of usable variables?

I want to alter the e-mail notifications, preferably for one category, so that they don’t send the whole post in the body any more, but would like to give at least the topic. How can I achieve this?

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