Create customer service problem solving flow charts, with user ability to activate a chat interface if desired.
Many Discourse sites serve as access points for customer service, providing practical solutions or recommended courses of action for common problems. However, finding this information can be challenging, especially on less established sites, where it may be scattered among various topics and not easy for users to locate. Users may struggle with unfamiliar terminology, incorrect categories, or outdated information.
To address this issue, AI could offer an effective solution.
An added idea would be to identify, in real time, new problems not know to have a solution and post those with an annunciator to draw attention to the more experienced users who can problem solve.